Shipping & Returns

SHIPPING

PROCESSING

Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.

DOMESTIC SHIPPING

We offer FREE STANDARD SHIPPING on all orders over $25. 

You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.

DOMESTIC TRANSIT TIME

Transit time does not include processing time (see above). Transit time to most locations in the US is 1-3 business days. Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.

 

RETURNS

Due to the nature of our products used products cannot be returned or exchanged.

You may return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery. If you would like to make a return please reach out to hi@shopbrightspot.com to obtain a RA number and shipping label. Please write the RA number on the outside of your package. We must receive your return within 14 days of issuing your RA number.

The customer is responsible for paying return shipping charges. This charge will be deducted from your return amount.

We will replace or refund products damaged during shipment if photographic proof of damage is submitted to to us at hi@shopbrightspot.com within 7 days of delivery.